New players do not (always) receive their sign up bonus. Why?
Be not surprised by this remark. It happens every day! As player, in this case as NEW player, you sign in at a casino you've never played before... Sometimes you are looking for something new... we all do so! You have luck and intend to cash your money. So far, so good. And then you discover that the sign in bonus is not a welcome present for you.
Clause in T&C!
Often, there is a clause in their terms and conditions included that disallows a player from opening more than 1! account across casinos belonging to to one and the same group. No, this is not the good formulation: you may open an account but you may not claim the welcome bonus across the group of casinos.
The problem is that nobody informs you which casinos comprise the group! What to do? Well, if you are trying a new online casino with the intention of claiming the sign up bonus, use Google (or another search engine of course) first! Another thing you could do: send an email to the support department! At least they should give you the right, honest information!
Examples of a group of casinos
To clarify this, we give you a few examples of such 'casino groups' owned by one an the only company.
• Example 1: Other sites owned by Netad Management include Slots Jungle Casino, Begado Casino, Casino Titan, Golden Cherry Casino, Jackpot Grand Casino, Slots of Fortune, Grand Macao Casino and WinpalacePlay.
• Example 2: Other sites owned by Deckmedia N.V. include Slots Capital, Miami Club Casino, Desert Nights Casino, Box24 Casino, Black Diamond Casino, Spartan Slots Casino, and Uptown Aces.
• Example 3: Other sites owned by Unibet Group plc include Unibet Sports & Racebook, Unibet Poker, Maria.com Casino.
So see what we mean?